FAQ Image
Frequently Asked Questions
You got questions? We got answers.... most of the time. Below are answers to some of the most common questions we get.
Contact
You have a few ways you can contact us.
Facebook
The fastest way to reach us.
Instagram
The second fastest way to reach us.
WhatsApp
Neither fast or slowest way to reach us.
Email
The traditional way of contacting us.
Do you issue refunds?
No refunds once you've purchased any of our passes. We do allow you to transfer your pass(es) to another person. Performer's passes are also eligible for transfers.

No refunds for any reason including death, personal injury, sickness, or bereavement. No refunds on addon purchases.
How do I transfer my full pass?
Go to our ticket page. Enter "transfer" for the code. An option to transfer will appear. Pay the $30 fee and enter in your transferee's information. Once completed, we will email/text you to confirm the transfer is complete.
What are your limitations for transfers?
No transfers between other dance festivals. No transfers to a future festival year. Passes are no longer transferable online when online ticket sales are closed.
I bought an add-on and a full pass at the same time. Can I transfer just the add-on or vice versa?
If the full pass and add-on were purchased at the same time, the whole transaction must be transferred. The system has no way of splitting the two items apart.

Transfer fees apply to full pass purchases, not add-ons.

If you are trying to transfer an add-on, arrive to registration with your transferee and ask for the add-on wristband to be attached to your person.