No refunds once you've purchased any of our passes. We do allow you to transfer your pass(es) to another person. Performer's passes are also eligible for transfers.

No refunds for any reason including death, personal injury, sickness, or bereavement. No refunds on addon purchases. By purchasing an event pass through us you are agreeing to our terms and conditions.

Go to our ticket page. Enter "transfer" for the code. An option to transfer will appear. Pay the $30 fee and enter in your transferee's information. Once completed, we will email/text you to confirm the transfer is complete.

No transfers between other dance festivals. No transfers to a future festival year. Passes are no longer transferable online when online ticket sales are closed.

If the full pass and add-on were purchased at the same time, the whole transaction must be transferred. The system has no way of splitting the two items apart.

Transfer fees apply to full pass purchases, not add-ons.

If you are trying to transfer an add-on, arrive to registration with your transferee and ask for the add-on wristband to be attached to your person.

You can modify/cancel your hotel reservation with the email confirmation. In case you don't have the email you can search for it via Hyatt's link. You can also open a chat with them: https://www.hyatt.com/chat

You are able to "edit attendee info" if you log into Eventbrite. It would require you to modify the attendee's name, email, and phone however all of your credit card information is still attached to it (the "ticket buyer" information).

Please be sure you only edit the "attendee info" otherwise if you edit the "ticker buyer" information, you won't be able to go back and make changes to the ticket. In some cases, editing the "attendee info" automatically edits the ticket buyer information.

Transferring your ticket this way does work but the new attendee could possibly have your ticket buyer information. We do not have enough information to confirm this method is 100% the best way. Please proceed carefully if you try this method.

You can have us do the transfer via the $30 fee and we will facilitate the transfer by communicating with the new person on your behalf and ensure that they pay you before any transfer is completed. We'll also replace all of the "ticket buyer" information to match the new person so that the transfer is 100% complete. This is our way to also add a level of oversight in case you're possibly dealing with a scammer. This option is only available up to seven days before the festival commences.

If online ticket sales are closed it will also mean online transfer requests are closed. All transfers will then must be conducted on your own through your Eventbrite account or in-person at the festival.

You don't need us to do the transfer for you. You *could* do it on your own. The $30 transfer fee is a convenience cost where we do the transfer for you. Free transfers (done on your own) are free until that ticket user checks in. You just need to log into Eventbrite and edit the "attendee info". We think you can do it, you don't need us!